The banking sector in Nigeria has grown so much in recent years, and there are now more options for Nigerians to access banking services than ever and hence a tough competition amongst financial institutions. Moreover, the very challenging macroeconomic environment in the country does not make it easy to thrive, as very few out of the 24 government-licensed commercial banks in Nigeria have been able to maintain a reputation of providing quality banking services to Nigerians.
In no particular order, here’s our list of the best banks in Nigeria based on providing quality personal and business banking products and needs, service accessibility, and excellent customer service.
Zenith bank Plc is one of the largest banks in Nigeria by asset size and number of customers. The bank offers a wide range of banking products and services for individuals and businesses, including retail banking, corporate and SME banking, and foreign exchange services. Their efficiency in delivering quality banking services has earned them numerous awards, including the recent recognition by the Global Finance magazine’s best banks award as the best bank in Nigeria, which it has won three consecutive times. This feat naturally gains Zenith bank a spot as one of the best banks in the country.
Guaranty Trust Bank
Guaranty trust bank has been providing financial services to Nigerians since 1991. Apart from its over 250 branches and over 1200 ATMs across the nation, GTB boasts of providing its customers with premium access to bank services anywhere through its online banking platform, which is arguably the fastest in the country.
The bank also provides a wide range of quality retail, corporate, and investment banking, including assets management services. Its efficiency in these areas recently bagged four admirable awards at the just concluded 2022 Africa’s best brands awards held in Lagos.
First Bank of Nigeria’s influence in the Nigerian financial industry can be described as very old and deep-rooted. Being the first commercial bank in Nigeria, First bank has been providing financial services to Nigerians since 1894 and currently has a network of over 818 Branches and about 3100 ATM outlets nationwide. First Bank has, over time, built a strong level of trust in its customers through stable and quality banking services. Its online and mobile banking channels also maintain a high ranking amongst that of competitors giving its customers no reason to look sideways.
Access bank was established in 1988 and became a private commercial bank in 1989. It had done well for itself as a single entity before 2019, when it merged with Diamond bank to become one of the largest and most profitable banks in Nigeria and Africa. Through its online banking platform and over 600 branches across the country, Access bank provides quality financial services to customers in five major segments; Personal Banking, Business Banking, Commercial Banking, Corporate Banking, and Investment Banking. Its quality and efficient services, as well as constant positive customer reviews, earn it a place on the list.
The Kuda microfinance bank is the one of the first fully digital banks to emerge in Nigeria. Its influence in the Nigerian financial industry has spread like wildfire since it was founded and was licensed by the Central Bank of Nigeria. With a worth of 500 million dollars(more than most commercial banks in Nigeria!) Kuda Bank has built a strong reputation amongst Nigerians as a strong and reliable bank. Kuda brands itself as ‘the bank for the free’ as the bank operates with no bank charges, and almost all its services are free. This, and the ease of access to the bank services it provides, earns Kuda a spot in our list of the best banks in Nigeria.
Founded in 1948, the United Bank of Africa is one of the largest banks in Nigeria. It has stood the test of time in sustaining an overall quality banking service to its customers for over 70 years.
With over 1000 branches and about 2550 ATMs across Nigeria and Africa, a commendable online banking platform, and a decent customer service provision, UBA easily makes it into our list of the best banks in Nigeria. The bank also offers a nice slate of quality banking services, giving its customers a premium banking experience.
And there you have it, the best banks in Nigeria based on excellent customer service, accessibility, and quality products and services.