Top 10 Best Call Center Software 2018

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Call Center Software

Call Center Software are applications built to help Call Center workers and supervisors provide better support to customers over the phone.

There are quite a number of call center software in the market, these are the top 10 best call center software in 2018 based on user reviews. The list is arranged in no particular order.

  • Five9
  • RingCentral
  • Salesforce Service Cloud
  • Oracle Contact Center
  • FluentStream Call Center Software
  • PureCloud
  • ChaseData
  • PIMS Dialer
  • VanillaSoft Pro
  • Converso Cloud Contact Center

Five9 Cloud Contact Center Software

Five9 is a call center solution which provides top notch services to clients worldwide across a wide variety of industries.

Five9 offers support for multichannel, inbound, outbound and blended call centers. Its features include:

  • Agent Scripting
  • Call Center Workforce Management
  • CRM Integrations
  • In-built Recording
  • Interactive Voice Response (IVR)
  • Multichannel Automatic Call Distribution
  • Predictive Dialer
  • Quality Monitoring
  • Speech Recognition

Five9 is very scalable and is a cloud based software, it offers a free trial and pricing starts at $150 per month per user.

RingCentral Call Center Software

RingCentral offers a contact center software powered by InContact and it offers the following features

  • Advanced routing
  • Auto Dialer
  • Automatic Call Distribution
  • Computer Telephony Integration (CTI)
  • Custom Reports
  • Interactive Voice Response
  • PBX
  • Staff Performance Management Tools
  • Workforce Management
  • Zendesk, Salesforce, Oracle Sales Cloud and Microsoft Dynamics Integration

RingCentral is a web based software and offers support across a wide range of locations.

Salesforce.com Service Cloud Software

Salesforce is one of the biggest names in the customer relationship management industry, the company offers a contact center solution along with several other customer service products. Its features include:

  • Mobility
  • Knowledge Module
  • Agent Collaboration
  • Comprehensive Reporting
  • Staff Management
  • Mobile Apps

Oracle Contact Center Anywhere Software

Oracle Contact Center Anywhere is a call center software from Oracle Inc. which is one of the worlds largest IT companies. Its features include:

  • Automated and semi-automated emails
  • Call queuing
  • Call routing
  • Callback requests
  • Email, online chat and web callback

Oracle’s award winning Contact Center Anywhere software is built mainly for medium to large scale enterprises across all industries.

FluentStream Call Center Software

FluentStream is a contact center software which caters to small, medium and large companies, it offers features such as:

  • Auto Attendant for Caller tunes
  • Call monitoring
  • IVR
  • Reporting
  • Telemarketing
  • Virtual Receptionist

Fluentstream offers a per user per month pricing and is available as a cloud app and an on-premise app.

PureCloud

PureCloud offers contact center solutions for all types and sizes of businesses in all industries. Its features include:

  • Auto Dialer
  • Automatic Call Distribution
  • Computer Telephony Integration
  • CRM Software Integration
  • Custom Reporting
  • Interactive Voice Response
  • Mobile call center app
  • Multichannel routing
  • Outreach customization
  • PBX

PureCloud offers local server deployment as well as cloud deployment.

ChaseData Call Center Software

ChaseData is a web based, standalone call center software which provides support for inbound, outbound and blended call centers.  ChaseData;s features include:

  • Auto, Predictive, Preview & Progressive Dialing
  • Automatic Call Distribution
  • 90 Day minimum digital call cataloging

ChaseData Call Center Software offers on-premise or cloud deployment options and is suitable for all sizes of contact centers.

PIMS Dialer Software

PIMS Dialer is a cloud based call center software which boasts of flexibility, scalability and security. The company claims to assign every client a specific server and guarantees reliable uptime.

PIMS Dialer’s features include:

  • Auto Dialer
  • Automated Call Back
  • Blended Sessions
  • Call Management
  • Outbound Caller ID Adjustment

PIMS Dialer is tailored to service based call centers and offers cheap, flat rate pricing.

VanillaSoft Pro Software

VanillaSoft Pro is a top sales management software which also provides call center functionality. It provides customer relationship management, lead management and telemarketing features.

  • Appointment setting
  • Auto dialing
  • Email marketing
  • Lead generation
  • Lead tracking
  • Nurturing tools
  • Queue-based sorting system

VanillaSoft can be deployed across a wide variety of industries.

Convoso Cloud Contact Center Software

Convoso Cloud Contact Center software provides top call center features and is a cloud based service. It is suited for small and midsize customer centric business and its features include:

  • Predictive dialer
  • Inbound call support
  • Interactive Voice Response (IVR)

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