Standard Chartered Bank (SCB) has launched mobile and online banking platforms to enable its customers enjoy improved service delivery. The bank is set to roll out the services to its over one million clients in Nigeria and eight other African countries in the first half of 2016. It is also planning to launch its fingerprint recognition technology later this year.
The mobile app called ‘Standard Chartered Mobile’ will enable customers check their account balances, transfer money and pay bills with utmost security guarantee. The countries which will be getting the platforms are Botswana, Kenya, Uganda, Tanzania, Zambia and Zimbabwe who will be getting it for the first time while Nigeria and Ghana clients will move to the new platform.
Karen Fawcett, Standard Chartered CEO for Retail Banking in his statement said “We’re bringing the best in mobile banking to Africa. Consumers across the continent are increasingly affluent and tech-savvy and they want convenient access to their bank, wherever they happen to be. Africa is important to Standard Chartered and this launch is another demonstration of that”.
The bank further stated that their clients will soon be given access to a new wealth management self service option which allows them set up investment profiles online and find out which products are suitable for them based on their answers to a series of questions ranging from their financial position, investment objectives and risk tolerance.
Regional Head of Retail Banking, Standard Chartered for Africa and the Middle East, Mr Jaydeep Gupta, said the bank is “committed to making banking easier, faster and safer for our more than one million retail clients across Africa.”
Gupta also said that by early 2017, the bank expects that at least 35 percent of all client transactions will be done through the online channels provided to significantly advance the transformation of banking in Africa.`